Healthcare — Nurse Call and Queue Management

What the ward and the hall put up with

A call nobody hears

The bedside button rings at the station while the nurse is three rooms away. By the time anyone is back, the patient has either waited or walked.

A bell with no address

A buzzer tells you that someone called, not which bed, not how urgent, and not whether it has already been answered.

Infusion that runs out unseen

The drip finishes while the corridor is empty. Nobody knows until a family member notices.

A hall with no order

Everyone waits in front of the same door. Staff call names over the noise; patients who cannot hear a name sit through the whole session again.

System 1 — Ward call

01 · Bedside and bathroom

Call points

Bedside terminal at the head of the bed, pull-cord point in the bathroom, call button in the day room. Each one is addressed to its own bed, not to the ward.

call→

02 · Corridor

Corridor display

A double-sided screen above the door shows the calling bed and how long it has been waiting, so staff in the corridor see it before reaching the station.

answered→

03 · Nurse station

Master station

The station answers, talks to the bed and clears the call. Calls that are not answered move up to the next level instead of quietly disappearing.

Infusion alarm units report to the same station: when a bag runs out, the call carries the bed number, so it is not left for someone to notice on a round.

System 2 — Outpatient queue

01 · Entrance

Ticket dispenser

A patient takes a number for the clinic they need — one queue per consulting room, not one queue for the whole floor.

number→

02 · Consulting room

Room terminal

Staff call the next patient from the desk. The number appears above the door and is spoken aloud, so the patient does not have to watch a screen the whole time.

called→

03 · Waiting area

Waiting-area screen

A large screen lists the numbers being called and the ones next, and can carry clinic notices between calls — the same display hardware we supply for digital signage.

Where the two systems meet

One network — call points, room terminals and screens sit on the hospital LAN; no separate cabling system for each.
One screen can do both — a corridor or waiting-area display can show call status, queue numbers and clinic notices on the same panel.
One list to quote — bed count, room count and window count come back as one bill of materials instead of three separate suppliers.
Logged by default — calls and queue numbers are time-stamped, so response times can be reviewed rather than argued about.

Areas it covers

Inpatient wards

Bedside terminal, bathroom pull-cord, corridor display and station master, one set per ward.

Nurse stations

Master station with the ward layout on screen, plus a second station for night cover where the ward is split.

Outpatient halls

Ticket dispenser at the entrance, one queue per consulting room, waiting-area screen overhead.

Infusion and day-care areas

Infusion alarm units on the same system, so a finished drip raises a call with the bed number on it.

How we quote a hospital

You send the department list — beds per ward, consulting rooms, windows, and what is already installed.
We come back with the system per department — call points, displays, station and queue terminals, with price and lead time.
We inspect before it ships — samples, QC photos, export documentation, deliveries phased to the fit-out programme.

Send us your department list Other sectors

Ward call and outpatient queue, on one site